Customer Feedback

@Malati Tamang
Thimphu Mar 21, 2022 08:38 PM (2 years ago)

Please I have been telling one guy who confirms our order that the diaper that I have purchased is smaller than I usually use for my baby ...I told him that I want to exchange as there is no diapers for my baby but there was no response only la ...why?
He told me he will confirm later but no response till now.

@Admin Mar 21, 2022 09:24 PM

Hello la ma’am,

First of all, we are extremely sorry for we not being able to contact you back for the exchange of the product you had purchased due to some inconvenience. We will exchange the product by tomorrow la. Also, one humble request that from next time when you purchase product like; diapers and it looks like it doesn’t fit, please return us back without opening la.
Once again, Very sorry for the troublesome and thank you so much for trusting us and do keep shopping from Zala.bt.

@Malati Tamang
Thimphu Mar 17, 2022 12:48 PM (2 years ago)

Very good services of Zala.bt ...Thank you so much la?

@Admin Mar 17, 2022 01:26 PM

Thank you so much ma’am for taking your time to drop your feedback and the ratings la. We are happy to have a customers like you. See you again.?

@Malati Tamang
Thimphu Mar 17, 2022 12:25 PM (2 years ago)

Thank you so much zala.bt for your good & Active services during such Pendamic situations...Very Good services among All .keep it up ?

@Admin Mar 17, 2022 01:24 PM

Thank you so much for shopping again. We are very greatful to have such nice and honest customers. It is so amazing to know that you liked shopping on zala.bt. Keep shopping from Zala.bt. We love to see you again la.

@HEM BHATTARAI
Thimphu Mar 16, 2022 06:05 PM (2 years ago)

Worst products. Item got spoiled within 3 months of purchased.

Lala call and said they will pick up and repair . Three months passed no calls.
Worst customer service

@Admin Mar 17, 2022 11:04 AM

Hello sir,

We are extremely sorry for not getting back to you after the call we had about the product you had purchased; Surya induction.
We have talked about the faulty induction with our partner and asked them for the replacement.
We apologize for that and we will get back to you very soon la.
Thank you.

@Medon
Thimphu Mar 15, 2022 01:33 PM (2 years ago)

forgot my big jars of water

@Admin Mar 15, 2022 02:38 PM

So sorry,
We will deliver it as soon as possible. Thank you so much for informing us.

@Suchibrota Dutta
Thimphu Mar 14, 2022 01:28 PM (2 years ago)

My experience is excellent with my first order.

@Admin Mar 14, 2022 04:39 PM

Thank you for sharing your experience with us. We are glad to receive your excellent rating and feedback. Thank you once again.

@Sonam Tshoki
Thimphu Mar 11, 2022 01:46 PM (2 years ago)

Good service............delivered on time........very cheap products........
Cute monkey giving good service in Thimphu. I suggest all Thimphu residence to go with Zala.bt...

@Admin Mar 11, 2022 09:40 PM

Wow, your effort and suggestion has blown our minds. Thank you so much for taking the time to write to us. We are happy when our customers are happy and satisfied with our service. We love to see you again. Keep shopping from Zala.bt.

@Phuntsho Choden
Thimphu Mar 10, 2022 05:37 PM (2 years ago)

No worries

@Admin Mar 10, 2022 07:54 PM

Hello ma’am,
How may we help you la?

@Tashi Phuntsho
Thimphu Mar 9, 2022 06:59 PM (2 years ago)

Great service with nice customer dealing. But the choices are very limited & even those listed were mostly out of stock.

@Admin Mar 9, 2022 08:30 PM

Thank you very much for your kind words and the feedback. Due to prolong lockdown we couldn’t restock our products. We will do as soon as lockdown gets uplift. Please keep shopping from Zala.bt.

@Pema Tshomo
Thimphu Mar 4, 2022 07:41 PM (2 years ago)

Perfect delivery ...thankyou for the fast delivery la

@Admin Mar 4, 2022 08:02 PM

Hi ma’am Pema Tshomo,
Thank you for the feedback. We are glad that you like our service. Do visit again la.