FAQ


When will my product reach?

Our products are delivered within a weeks time, however it might take time in few places due to climatic conditions. Please contact us with your Order ID or you can also track your order from here.


What is your return policy?

Returns, refunds and exchanges depends on the product that you buy from us.


How Can I change or cancel my order?

To change or cancel your order please contact us within 24 hours, however if you contact after the mention hrs or if the items have been delivered then you will have to follow our returns procedure.


What are the shipping costs?

The shipping cost includes several variables, like the weight of the package, type of delivery, and the average cost of the delivery companies costs. As of now it is free delivery in Thimphu but you might have to bear the shipping charges as per Bhutan Post.


Do you ship internationally?

We're sorry, but we do not ship to international destinations but soon we will start shipping international destination. We will keep you informed on any kind of progress.


What are your shipping options?

We deliver ordered item within Thimphu for free and we use the Bhutan Post service to deliver to other Dzongkhags to which charges maybe applied.


How long will it take for my order to arrive after I make payment?

- Order deliveries inside Thimphu should expect to get their requests within few days upon payment confirmation relying upon the volume of requests received.

-Order deliveries outside of Thimphu should expect to get their orders within a week or two after payment has been verified.


My account is not confirmed what to do?

Sometimes there is a network congestion with the SMS gateway provider, and due to this the system fails to send activation sms, please call us in this number to activate your account manually 17611533/77131316.


Bhutan Lottery Prize Claim Procedure

Prize Claim Procedures:

1.      The prize-winner of a lottery shall surrender the prize-winning lottery ticket within 60 days from the draw with all necessary documents in cases of Phuensum Mid Dharim and Bumper lottery.

2.      The prize-winner of a Scratchcard shall surrender the prize-winning Scratchcard within the expiry of the scheme/30 days after the sales closure for Scratchcard.

3.      A lottery ticket holder forfeits any claim to a prize after the expiration of the 60th day following the draw date in cases of Phuensum Mid Dharim and Bumper lottery.  

4.      A Scratchcard holder forfeits any claim to a prize after the expiry of the scheme/30 days after the sales closure for Scratchcard.

5.      All prizes above Nu. 10,000 may be redeemed from the Head Office, Bhutan Lottery Limited.

6.      Prizes upto Nu. 10,000 may be redeemed from the respective Dzongkhag Sales Agent.

7.      Prize winning lottery tickets/Scratchcards shall be surrendered at the BLL office (Above Nu. 10,000) or at the Dzongkhag Sales Agents office with the following documents:

a.      One passport size photograph of the prize winner duly attested.

b.      Valid copy of the Citizenship ID card or any other identification documents to be duly attested. Original to be shown at the time of claiming the prize.

8.      The prize-winning lottery ticket/Scratchcard shall be surrendered to the Chief Executive Officer, BLL in good condition. Tampered or mutilated, altered and which cannot be verified, unissued or forged lottery tickets/Scratchcards will be rejected. The Officer passing the prize claim is liable to ascertain the genuineness of the lottery tickets/Scratchcard before disbursing the amount of each claim.

9.      One winning lottery ticket shall not be entitled for multiple prize claims in cases of Phuensum MidDharim and Bumper lottery.

10.  In cases of serious doubt on the genuineness of lottery tickets/Scratchcards, the report of forensic science laboratory shall be resorted to. If the lottery ticket/Scratchcard is not genuine, all fees for the verification shall be borne by the prize claimant himself/herself.

11.  Criminal proceedings shall be initiated as per prevailing laws against those who produce forged lottery tickets/Scratchcards.

12.  BLL or the Regional Sales Agent/Retailers shall not be liable to pay prizes on lottery tickets/Scratchcards lost in postal transit, defaced or mutilated and which cannot be verified.  

13.  BLL or the Regional Sales Agent shall disburse prize money for accepted genuine claims after making necessary deduction of taxes as per prevailing rules.

 

Claims are subject to applicable laws, rules, procedures and final decisions of the Chief Executive Officer, BLL.

IMPORTANT: DON'T purchase a "winning lottery ticket/Scratchcard" from a stranger. It may be stolen, altered, fake, or the prize may already be paid.