Customer Feedback


@Jigme Wangchuk
Thimphu Aug 3, 2021 12:16:51 AM (1 day ago)

Noted with thanks for being reliable online shopping platform la.

@Admin Aug 3, 2021 03:26:06 PM

Thank you for your feed back and keep shopping with zala.bt.

@Tenzin Pelden
Thimphu Aug 1, 2021 10:20:59 AM (2 days ago)

Looking forward to shop more la and thank you so much for your wonderful service la.

@Admin Aug 1, 2021 10:29:14 AM

Dear Tenzin Pelden, Thank you for taking time to provide us with such great compliment. This kind of feedback motivates us to continue exceeding quality standards. Hope to see you again la.

@Tenzin Thinley
Thimphu Jul 31, 2021 12:10:39 PM (3 days ago)

it's good that you have started the app but it takes forever to load items. the net connection with your app is not good. If you could fix and make the processing fast then...

@Admin Jul 31, 2021 03:16:46 PM

We are happy to hear your feedback. We have taken note of your points and will try our best to fix and update in the new version. Thank you la!

@Phub Dorji
Wangdue Phodrang Jul 31, 2021 12:09:29 PM (3 days ago)

Safe and sound delivery. Thank you

@Admin Jul 31, 2021 03:20:25 PM

We are glad that you received the product. Thank you for shopping with. See you again la

@Biren Chhetri
Thimphu Jul 31, 2021 11:30:24 AM (3 days ago)

genuine product. Fastest delivery faster than Amazon prime - as if Zala.bt was my neighbour next door. :)

@Admin Jul 31, 2021 03:23:03 PM

We are happy to hear that you like our service. Customer satisfaction is our top priority. Thank you for shopping with us la.

@Thinley Gyeltshen
Thimphu Jul 29, 2021 09:42:55 PM (5 days ago)

The quality of face mask was so bad.....

@Admin Jul 30, 2021 10:36:06 AM

We apologies for the inconvenience caused in-terms of the quality. However, we have many choices of mask out of which you can choose the best quality or the least. we are attaching a link of the masks that are available. Happy Shopping!

Mask link: https://www.zala.bt/category/health-beauty/health-care/respiratory-care

@Kinley Pemo
Thimphu Jul 27, 2021 12:52:59 PM (1 week ago)

Need hygiene water bottle refill

@Admin Jul 27, 2021 12:59:04 PM

Thank you for your feedback. We have taken note of your issue and we have also informed our water supplier for better hygienic bottles.

@Xapper
Thimphu Jul 23, 2021 04:10:20 PM (1 week ago)

totally satisfied

@Admin Jul 24, 2021 07:31:16 PM

Thank you so much for your feedback. Do shop again!

@Tandin wangchuk
Thimphu Jul 14, 2021 12:22:15 PM (2 weeks ago)

Thank you soo much zala. its a wonderful online shoping app! i just loved it!!

@Admin Jul 15, 2021 04:34:52 PM

Thank you for your compliment. We now have the mobile app available both on Play Store and App Store. Keep shopping with us la!

@Sherab Chezom
Trashigang Jul 12, 2021 09:54:34 AM (3 weeks ago)

Wonderful. Loved it.

@Admin Jul 12, 2021 02:02:35 PM

Thank you for shopping with us. We hope to serve you again la.

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